Responsible Gaming
Gambling Should Be Entertainment
At Ashes Fire Casino, we believe gambling should only ever be a form of entertainment, not a way to earn money or solve financial problems. While we offer exciting gaming experiences, it's important to approach gambling responsibly and within your means.
If you find yourself gambling more than you intended or spending money you can't afford to lose, please seek help immediately.
Age Verification
Ashes Fire Casino is strictly for adults only. You must be 18 years of age or older to use our services. This is a legal requirement in Australia.
We take age verification seriously and reserve the right to request proof of identity at any time. If you are under 18, please do not attempt to register or gamble on our platform.
Warning Signs of Problem Gambling
Do you recognise any of the following warning signs in yourself or someone you know?
- Chasing losses by gambling more to try to win back lost money
- Gambling with money you need for essentials like rent, bills, or food
- Hiding or lying about your gambling habits from family and friends
- Feeling anxious or irritable when not gambling
- Experiencing a need to gamble with increasing amounts to feel the same excitement
- Repeated unsuccessful attempts to cut back or stop gambling
- Neglecting work, study, or family responsibilities due to gambling
- Using gambling to escape problems or negative emotions
- Borrowing money to gamble or pay gambling debts
- Experiencing relationship conflicts related to your gambling
If you've identified with any of these signs, help is available. Please reach out to one of the support organisations listed below.
Self-Help Tools & Safeguards
Ashes Fire Casino provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit in a chosen time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a chosen time period
- Reality Checks: Receive regular reminders of how long you've been playing and how much you've spent
- Self-Exclusion: Exclude yourself from our platform for a set period if you need to take a break
- Account Closure: Permanently close your account if you wish to stop gambling altogether
These tools are available in your account settings. We encourage you to use them proactively to manage your gaming responsibly.
Support & Help Services
If you're struggling with gambling, you're not alone. Confidential help and support are available:
Australia
- Gambling Help Online – Free, confidential support for problem gambling
www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call)
United Kingdom
- GamCare – Free support and counselling
www.gamcare.org.uk - GamStop – National self-exclusion scheme
www.gamstop.co.uk
Canada
- Responsible Gambling Council – Resources and support
www.responsiblegambling.org
United States
- National Council on Problem Gambling – Help and referrals
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
Telephone Counselling: 0800 1 372 374 (free)
If You Need Help
If you or someone you care about is struggling with gambling, please seek help today. Problem gambling can be treated, and support is available.
Contact one of the organisations listed above for confidential advice and support. There is no shame in asking for help – taking action is a sign of strength.
Remember: Your wellbeing is more important than any game.